Hajj & Umrah Booking Software Built for Pilgrimage Travel Agencies
Put your packages online with seat counts, room-type pricing and instant booking — under your agency's name, not ours.
If you run a pilgrimage agency, you already know the problem. A package isn't one product — it's flights, a hotel in Makkah, another in Madinah, ground transport and visa processing bundled into one price, with maybe forty seats on a fixed departure. Try squeezing that into a normal booking engine and it breaks. We know, because agencies kept asking us for something better. So we built this module specifically for Hajj and Umrah.
You build each package the way you actually sell it: your itinerary, your hotel tiers (from economy up to 5-star next to the Haram), prices per room type, and a hard seat limit per departure. Pilgrims compare and book right on your website. Every booking lands in your dashboard with the customer's details ready for visa processing — no retyping from WhatsApp messages.
Key features
Package Builder
Build complete Hajj and Umrah packages — itinerary days, hotel details, distance to Haram, inclusions and exclusions — with photos and rich descriptions.
Seat & Inventory Management
Set available seats per departure. Bookings automatically reduce inventory so you never oversell a group.
Flexible Pricing Tiers
Price per person by room type — double, triple, quad — with separate adult and child pricing on each package.
Makkah & Madinah Hotels
Combine your contracted pilgrimage hotels with live inventory from RateHawk, WebBeds, TBO and Hotelbeds for the rest of the journey.
Arabic & Urdu with RTL
Serve pilgrims in 8 languages including full right-to-left Arabic and Urdu — essential for Hajj and Umrah audiences.
AI Travel Assistant
An AI chatbot that answers pilgrims' questions and helps them find the right package, 24/7, in their own language.
Why pilgrimage agencies need dedicated Umrah booking software
Be honest about how bookings work at your agency today. Someone messages on WhatsApp. An agent replies when they're free — maybe two hours later. Details go into a spreadsheet, or a notebook. It works, mostly. Then Ramadan arrives, enquiries triple, and the cracks show: a double-booked group here, a forgotten deposit there, and the family who messaged at 11pm? They booked with the agency whose website let them reserve seats on the spot.
That last part is the real cost. The pilgrims researching at midnight are usually the serious ones — they've gathered the family, agreed the dates, and they're ready to commit. An online booking system means your packages are there when they are: full itinerary, what's included and what isn't, how far the hotel is from the Haram, and a working "Book now" button. You wake up to confirmed bookings instead of a queue of questions.
Everything else your agency sells, on the same website
One more thing worth knowing: this module is part of a full travel platform, not a standalone tool. The same website sells hotels worldwide, flights and tours — so the agency that lives off Umrah in Ramadan can still earn from honeymoons and family holidays the rest of the year. All of it under your brand and your domain. Your customers never see our name anywhere.
Built for the markets pilgrims actually book from
Umrah agencies don't sell to one country — they sell to the diaspora. A typical client list spans the UK, Pakistan, Saudi Arabia, the UAE and the US, and the software has to meet each market where it is. That's why Arabic and Urdu ship with proper right-to-left layout rather than as an afterthought, why checkout supports 120+ currencies through Stripe, and why Pakistan-based agencies can accept PKR locally through Safepay instead of forcing card payments through an international gateway.
It also matters at the trust level. A family in Bradford booking a £6,000 group package wants to see prices in pounds, a UK phone number and 3D Secure at checkout. A family in Lahore wants Urdu, rupees and the option to pay a deposit at your office. Same package, same seat inventory — presented the way each customer expects. That flexibility is the difference between software that demos well and software agencies actually run their season on.
How the package builder works, step by step
Setting up a package takes about twenty minutes the first time and five once you've done a few. Step one: the basics — name, duration, departure city and dates, and how many seats this departure carries. Step two: the itinerary, day by day, so pilgrims see exactly where they'll be and when. Step three: the hotels — your Makkah property with its star rating and walking distance to the Haram, your Madinah property the same way, with photos. Pilgrims decide on hotel distance more than any other single factor, so the builder treats it as first-class information, not a footnote.
Step four is pricing, and this is where generic booking engines give up: you price per person per room type — double, triple, quad — with adult and child prices separated, because that's how pilgrimage packages are actually quoted. Step five: inclusions and exclusions, spelled out. Visa included or not, transport included or not, Ziyarat tours included or not. Ambiguity here is where WhatsApp arguments come from; the builder makes you state it once, clearly, and every booking carries it.
Publish, and the package is live on your website with its own page, its own photos and a live seat counter. When a departure fills, it closes itself. When you want to stop sales early, one click in the dashboard does it.
Two sales channels from the same seat inventory
Most established pilgrimage operators don't just sell direct — they wholesale seats to smaller agencies. The platform handles both from one inventory. Your public website sells to pilgrims at retail. Your sub-agents log into a B2B portal, see the rates you've assigned them, and book from the same live seat counts — so a group can never be sold twice, no matter which channel it came through. Commission is tracked per agent automatically.
That combination — retail website plus agent network on shared inventory — is usually two separate systems held together with phone calls. Here it's one dashboard. See the B2B travel booking portal page for the network side in depth.
A buyer's checklist for Hajj & Umrah software
If you're comparing systems, put these on the checklist, because they're where pilgrimage-specific software separates from generic booking engines. Seat inventory per departure, enforced automatically — not a number an admin remembers to update. Room-type pricing per person, with child pricing. Hotel distance to the Haram displayed on the package page. Right-to-left Arabic and Urdu as real layouts, not machine-translated strings in a left-to-right frame. A payment path for every market you sell to — international cards with 3D Secure, and local payment where your pilgrims actually live. Offline-payment reservations for families who will pay a deposit at your office, because in this market many still will.
Then the operational half: does every booking arrive with passenger details structured for visa processing, or will your team re-type from chat screenshots? Can you close a departure instantly when the group is full? Can sub-agents sell your seats without seeing your net margins? Ask each vendor these questions in exactly this form. The ones who built for pilgrimage answer immediately; the ones who bolted a "Umrah" label onto a hotel engine start explaining workarounds.
Frequently Asked Questions
Can I manage seats and group departures?
Yes — this is the core of it. Each package has its own seat count per departure date. Every booking reduces availability automatically, and when a departure fills up, it closes itself. You can also close bookings manually any time from the dashboard.
Does it support Arabic and Urdu?
Yes, properly — full right-to-left layout, not just translated text. Pilgrims can browse and book in Arabic or Urdu (8 languages in total). For Hajj and Umrah audiences this isn't a nice-to-have; it's often the difference between a booking and a bounce.
Can I show my own contracted Makkah hotels?
Yes. Most pilgrimage agencies have their own negotiated hotels near the Haram — list them with your photos, your descriptions and the walking distance, right alongside the live API inventory.
How do pilgrims pay online?
Card payments run through Stripe with 3D Secure (120+ currencies), and Pakistan-based agencies can use Safepay for PKR. If your customers prefer paying at the office or by bank transfer — common in this market — take the reservation online and confirm payment manually.
How quickly can my Umrah booking website go live?
Usually within 48 hours. We handle the setup, branding and domain. You add your packages through the dashboard — if you can fill in a form, you can do this. No technical staff needed.
What does Hajj & Umrah booking software cost?
Far less than building your own — there's no development cost at all, because the platform already exists. Plans are priced for independent agencies (see the pricing section on our homepage), you set your own markup on every booking, and there's no charge per pilgrim or per package.
Can pilgrims pay a deposit instead of the full amount?
Take the reservation online with offline payment selected, collect the deposit at your office or by bank transfer, and confirm the booking from the dashboard — the seat is held against the departure either way. Full online card payment is there for customers who prefer to finish in one sitting.
Can my sub-agents sell these packages too?
Yes — the B2B portal gives sub-agents their own logins against the same seat inventory, at rates you assign per agent. Direct and agent bookings draw down the same seat counts, so groups can't be oversold across channels.
I already have this season's packages — how do I get them in?
You enter them through the dashboard package builder — plan roughly twenty minutes per package the first time, five once you're used to it. Most agencies load their full season in an afternoon. There's no bulk-import requirement and nothing technical about it.
Explore more: Umrah Booking System · Saudi Arabia · Pakistan · White-Label Platform